Refund policy

RETURNS

  • Full priced items are eligible for exchange or online store credit.
  • Promotion/sale items - final sale and not eligible for return or exchange
  • If you are not entirely satisfied with your purchase, we're here to help! We don’t refund on change of mind purchases, however we do exchange full priced items within 14 days of the order date.
  • Please contact us at (02) 4956 8996 or sales@baybikeco.com.au with any issues that may arise with your online order. 

CONDITIONS OF RETURNS/EXCHANGES

  • Promotional or sale items are not eligible for return/exchange. 
  • Returned items must be unused and in their original condition with all tags attached. 
  • The returned item must be in the original packaging (e.g. shoe box).
  • The receipt or proof of purchase must be included with the return. 
  • The customer must cover the cost of the return postage for the item (unless deemed faulty by our team). 
  • If exchanging an item, the customer must cover the cost of the new item being posted. An invoice for the postage will be sent prior to the new item being sent out.

FAULTY OR INCORRECT ITEMS

We are so sorry if you receive a product that is faulty or incorrect. If this happens, please follow the below so that we can sort the issue out as quickly as possible for you!

  • Email us at sales@baybikeco.com.au with your order number, a brief description of the fault/incorrect item along with a photo of item. 
  • Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel or bubble wrap for protection or the return may be refused.
  • Once we receive your email we’ll let you know the instructions for sending back the item.  
  • On receipt of the item, we’ll inspect it and provide you with an update. If your return is approved, we’ll initiate a refund to your credit card (or original payment method). The time that it takes for the credit to process will depend on your cards issuer's policies